Post-sales support services
We think that every customer, network, and solution is unique.
That’s why we make our quality services flexible and comprehensive. And with Exertis Maintain you always get a quick response, to help you avoid potentially expensive downtime. The Exertis Maintain ‘break-fix’ support contract offers different levels of cover, from support access to hardware replacement. And we deliver ongoing management, maintenance, customer education, and support.
What we give you
24/7 cover 100% Exertis operated TAC UK and Europe coverage 100% vendor accredited and endorsed delivery Qualified, experienced engineers White label option Flexible and tailored solutions Real-world, practical, hands-on experience
| Service | Hours/Days | Support Access | Hardware Replacement | Engineer to Site |
|---|---|---|---|---|
| Maintain Basic | 8×5 | Telephone, Email and Web Portal | – | – |
| Maintain Basic HW | 8×5 | Telephone, Email and Web Portal | Next Business Day | – |
| Maintain Advanced | 24×7 | Telephone, Email and Web Portal | – | – |
| Maintain Advanced HW | 24×7 | Telephone, Email and Web Portal | Next Business Day | – |
| Maintain Advanced HW Plus | 24×7 | Telephone, Email and Web Portal | 4 Hours | – |
| Maintain Premium | 24×7 | Telephone, Email and Web Portal | 8 Hours | 8 Hours |
| Maintain Premium Plus | 24×7 | Telephone, Email and Web Portal | 4 Hours | 4 Hours |
| Manage Advanced | 24×7 | Telephone, Email and Web Portal | Next Business Day | – |
| Manage Enhanced | 24×7 | Telephone, Email and Web Portal | 4 Hours | 4 Hours |
Our Vendors
Get in touch about our post-sales support services
