Post-sales support services
We think that every customer, network, and solution is unique.
That’s why we make our quality services flexible and comprehensive. And with Exertis Maintain you always get a quick response, to help you avoid potentially expensive downtime. The Exertis Maintain ‘break-fix’ support contract offers different levels of cover, from support access to hardware replacement. And we deliver ongoing management, maintenance, customer education, and support.
What we give you
24/7 cover 100% Exertis operated TAC UK and Europe coverage 100% vendor accredited and endorsed delivery Qualified, experienced engineers White label option Flexible and tailored solutions Real-world, practical, hands-on experience
|Service||Hours/Days||Support Access||Hardware Replacement||Engineer to Site|
|Maintain Basic||8×5||Telephone, Email and Web Portal||–||–|
|Maintain Basic HW||8×5||Telephone, Email and Web Portal||Next Business Day||–|
|Maintain Advanced||24×7||Telephone, Email and Web Portal||–||–|
|Maintain Advanced HW||24×7||Telephone, Email and Web Portal||Next Business Day||–|
|Maintain Advanced HW Plus||24×7||Telephone, Email and Web Portal||4 Hours||–|
|Maintain Premium||24×7||Telephone, Email and Web Portal||8 Hours||8 Hours|
|Maintain Premium Plus||24×7||Telephone, Email and Web Portal||4 Hours||4 Hours|
|Manage Advanced||24×7||Telephone, Email and Web Portal||Next Business Day||–|
|Manage Enhanced||24×7||Telephone, Email and Web Portal||4 Hours||4 Hours|
Get in touch about our post-sales support services