Exertis Manage
We help you deliver a comprehensive managed service to your customers without the time, costs, and risk of setting it up in-house.
Our modular services include firewall, networking, unified communications, and collaboration. Whether you choose the Advanced or Enhanced service option, you will know that your solution is configured in accordance with best practices, and fully monitored 24/7.
| Service | Hours/Days | Support Access | Hardware Replacement | Engineer to Site |
|---|---|---|---|---|
| Maintain Basic | 8×5 | Telephone, Email and Web Portal | – | – |
| Maintain Basic HW | 8×5 | Telephone, Email and Web Portal | Next Business Day | – |
| Maintain Advanced | 24×7 | Telephone, Email and Web Portal | – | – |
| Maintain Advanced HW | 24×7 | Telephone, Email and Web Portal | Next Business Day | – |
| Maintain Advanced HW Plus | 24×7 | Telephone, Email and Web Portal | 4 Hours | – |
| Maintain Premium | 24×7 | Telephone, Email and Web Portal | 8 Hours | 8 Hours |
| Maintain Premium Plus | 24×7 | Telephone, Email and Web Portal | 4 Hours | 4 Hours |
| Manage Advanced | 24×7 | Telephone, Email and Web Portal | Next Business Day | – |
| Manage Enhanced | 24×7 | Telephone, Email and Web Portal | 4 Hours | 4 Hours |
